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FAQs

FREQUENTLY ASKED QUESTIONS

If you have any other questions after going through the below listed questions, please feel free to get in touch with us through Facebook, Instagram, Whatsapp or even give us a call on +201272730123 :)

IS THERE A SHOWROOM, TO CHECK YOUR PRODUCTS?

We don't have a showroom, but you can still visit our office in Zamalek, there are some products available to check. All orders take place online through our website here.

CAN I PAY "CASH ON DELIVERY"?

You always get the option, while checking out your order, to choose "cash on delivery" or pay online using your card through "Accept Payments".

HOW TO PLACE AN ORDER?

Placing an order takes a few minutes on our website. Simply select all the products you want from our shop, by clicking “add to cart” on each of the products, then go to your “cart” page and click on “proceed to checkout”. Now fill in your personal information & address details, then complete your order and you are done! Your order is now in our system and will be processed, if the order includes a product with fabrics, someone from our team will get in touch for the fabric selection process.

*You can pay online using your debit/credit card or pay cash on delivery. 

    DO YOU DELIVER OR DO I HAVE TO PICK UP MY ORDER?

    We have both options, you choose while checking out your order either it gets delivered to your doorstep or you come pick it up from our warehouse.

    HOW LONG DOES IT TAKE TO DELIVER MY ORDER?

    Delivery takes up to 10 business days (weekends and official holidays are excluded).

    WHAT IF I DON’T LIKE THE PRODUCT OR ANYTHING GOES WRONG?

    If you don’t like it or if there’s anything wrong with the product, our return/exchange policy is very simple. You get your full money back or exchange the product for a similar or a different one.

    *Returning the order on-door is free of charge. 

    HOW DO I EXCHANGE OR RETURN A PRODUCT AND HOW MUCH DOES IT COST?

    You can exchange or return the product within 14 days of receiving it. If you wish to exchange it for another product, the exchange fees will be the shipping fees only + the difference in price if any.

    BUY YOUR MISSING PIECE AT HOME :) GETDROWZY